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It’s that time of year again. Every January, the vast majority of patients with health insurance have new deductibles to meet. Many providers do a good job of collecting toward annual deductibles and I applaud them for doing so. I’ve studied the data going back many years and the trends are unequivocal. Those clinics who consciously collect toward deductibles have

Most billing errors can be corrected and successfully resolved. If you inadvertently overlook a required modifier or use a diagnosis code the payer doesn’t like, you can bill a corrected claim or file an appeal, depending on the nature of the error, and you can usually get the claim paid.  But there’s one mistake that is often uncorrectable: failing to

One of the best ways to ensure your practice remains profitable is to collect every dollar you are owed for the services you provide. Obviously, billing is a key component, and ensuring accurate billing and collections starts at the front desk because the tasks and processes initiated there have very real implications throughout the entire revenue cycle management process. The

I recently received a frantic call from a long-standing client, who shall remain nameless, whose computer was hacked. She was concerned about a possible HIPAA breach. The clinic kept protected health information (PHI) on an unsecured computer that was compromised. What caused the HIPAA violation? A staff member had received an email from a sender she didn’t recognize. She then